Functional Consultant Assoc
Port Louis,
Mauritius
FJL Tech is looking for an Associate Functional Consultant to provide first-line functional support to clients using Odoo and Sage. This is an entry-level opportunity for someone who is organised, professional, eager to learn, and interested in developing a career in ERP consulting and business systems.
The selected candidate will be assigned a portfolio of clients and will act as their main first point of contact for day-to-day system support. The role offers exposure to several business sectors and industries, with training provided on the relevant business processes and software
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Responsibilities
- Attend to client support tickets and provide timely assistance.
- Take ownership of assigned clients and projects.
- Maintain and update client master files and system data.
- Communicate with clients to understand their issues and requirements.
- Follow up on pending tasks and ensure issues are properly resolved.
- Assist with system testing, user support, documentation, and training.
- Work closely with the functional and technical teams when escalation is required.
Must Have
- A bachelor’s degree in Information Systems, Accounting, Management, or a related field
- Computer literate and comfortable learning new software.
- Good verbal and written communication skills.
- Professional and respectful when communicating with clients.
- Positive attitude and willingness to learn.
- Proactive, organised, and able to work independently.
- Responsible and able to manage assigned tasks and deadlines.
Nice to have
- Previous work experience in customer support, administration, consulting, or a related role.
- Basic technical or software knowledge.
- Basic accounting or business process knowledge.
- Previous experience with ERP or business management systems.
- Fluent in English and French
Working Arrangement
Location: Mauritius
Working hours: 9:00 a.m. to 6:00 p.m.
Work arrangement: Fully work from home
The company will provide the necessary equipment, including:
- Laptop
- Monitor
- Keyboard and mouse
- Headset
- Mobile phone
- New SIM card
The employee must have a suitable and professional home-working environment and remain available and responsive throughout normal working hours.